Refunds & Returns
Before you return your products.
As a customer you are entitled by law to the right of withdrawal. This means that you can notify us, within 14 days of receiving a product, of your intention to use the right of withdrawal. After you notified us of your intention, your have another 14 days to return the product to us. When you use the right of withdrawal we will pay back the initial shipping and the product costs within 14 days after being notified.
There are a few conditions for returning products to us, so please read carefully.
Conditions for Returns
1. Short-life products: Products that spoil quickly or have a limited shelf life, like Magic truffles, Mushroom growkits and Mushroom spores or anything else considered to be of a similar nature, do not qualify for returns, due to their short-life nature.
2. Hygiene: Bongs, pipes, vaporizers, or anything else considered to be of a similar nature only qualify for a return, if they are unused and sealed in their original packaging. Products that are mixed with other products after delivery, do not qualify for returns.
3. Original packaging: All items must be returned in their original packaging: Sealed, unopened, unused, and undamaged (unless damaged is the reason why you want to send it back).
Important: We do not refund your money, if customs seized your package or if you provided us with incorrect address information. You are responsible to know about the legal status of our products in your country and to provide us with your correct address. Please read our Terms & Conditions.
Inform us
If you want a money refund or replacement for your damaged products.
Notify us within 14 days through email, after you received the products to your address, before you make a return.
What about Return costs?
Shipping costs you make to send products back are non-refundable.
Conditions for Returns
1. Short-life products: Products that spoil quickly or have a limited shelf life, like Magic truffles, Mushroom growkits and Mushroom spores or anything else considered to be of a similar nature, do not qualify for returns, due to their short-life nature.
2. Hygiene: Bongs, pipes, vaporizers, or anything else considered to be of a similar nature only qualify for a return, if they are unused and sealed in their original packaging. Products that are mixed with other products after delivery, do not qualify for returns.
3. Original packaging: All items must be returned in their original packaging: Sealed, unopened, unused, and undamaged (unless damaged is the reason why you want to send it back).
Important: We do not refund your money, if customs seized your package or if you provided us with incorrect address information. You are responsible to know about the legal status of our products in your country and to provide us with your correct address. Please read our Terms & Conditions.
Inform us
If you want a money refund or replacement of a damaged product.
Notify us within 14 days through email, after you received the products to your address, before you make a return.
How much time do you have to return your products?
Send products back within 14 days, after we reviewed and agreed to return.
What about Return costs?
Shipping costs you make to send products back are non-refundable.
Damaged products.
- If your product is damaged. You can let us know of any damages. We will be happy to repair it or if not possible send out a replacement, after we receive the damaged item back and is inspected by our team.
- If your product was damaged upon delivery. You can let us know of any damages (with photos). Once sent back to us, we will inspect the item and send out a replacement if that applies.
- If your product fails while it’s still under the product warranty, you may contact us with a photo and description showing the defect. After inspection, it will either be repaired by the supplier, or a replacement will be sent to you.
There are a few conditions for returning products, so please read carefully.
Conditions for Returns
1. Short-life products: Products that spoil quickly or have a limited shelf life, like Magic truffles, Mushroom growkits and Mushroom spores or anything else considered to be of a similar nature, do not qualify for returns, due to their short-life nature.
2. Hygiene: Bongs, pipes, vaporizers, or anything else considered to be of a similar nature only qualify for a return, if they are unused and sealed in their original packaging. Products that are mixed with other products after delivery, do not qualify for returns.
3. Original packaging: All items must be returned in their original packaging: Sealed, unopened, unused, and undamaged (unless damaged is the reason why you want to send it back).
Important: We do not refund your money, if customs seized your package or if you provided us with incorrect address information. You are responsible to know about the legal status of our products in your country and to provide us with your correct address. Please read our Terms & Conditions.
Inform us
If you have Damaged products
Notify us within 14 days through email, after you received the products to your address, before you make a return.
How much time do you have to return your products?
Send products back within 14 days, after we reviewed and agreed to return.
What about Return costs?
Shipping costs you make to send products back are non-refundable.